Complete the steps in the order listed below:
  1. Log into The Financial Edge or Education Edge on your Blackbaud Management Console (BMC) server and upgrade your database.
  2. Log into The Financial Edge or Education Edge on any workstations.
For information on how to locate your Blackbaud Management Console server, see How to locate the Blackbaud Management Console.

All users will need to be logged out of the application or you will receive the error message: "The database cannot be converted at this time because other users are connected."  It is required that the Faculty Access for the Web, NetClassroom and/ Or Web Portal users are logged out as well.