When setting up new Application forms using GIFTS Online and the Form Design Wizard within the Applications Module, users may enable a Word Counter on Text and Long Text fields. This tool is able to inform applicants as to how many words they have entered in a field - it is especially useful if you as the client are imposing a hard limit on the amount of words to be entered in these fields.
Recently, we discovered a Bug in GIFTS Online version 6.2 that affects the display of the Word Counter under certain conditions.
When you Preview your Application form and notice that the Word Counter is not visible despite ensuring that it is active on the Field within your Application, please take the following steps:
1. Within the Inactive Application form, highlight the field where the Word Counter does not appear on the Preview. 2. To the right, a list of options will appear that you can set for the field. 3. If the Height In Lines parameter is set to 1, change this to any number greater than 1. 4. Save and Close the form, then choose to Preview the form once more. 5. You should now see the Word Counter appear in the Preview form.
If following these steps does not resolve the issue, please reach out to MicroEdge Technical Support and we will be happy to take a closer look.