When a client leaves Blackbaud, if at all possible, the client needs to make sure they remove all their files from the FTP site prior to migrating away from Blackbaud.  If they wish to keep the FTP account open, they will need to pay a maintenance fee to keep it open.  DMS would also need to contact ECBU Managed Services (account team) in order to get the approval form authorizing the continuation of their FTP access.