Users who may have been recently made a Site Administrator on www.blackbaud.com (bb.com) do not see the User Administration icon when logging into the Blackbaud Hosting Services web page.
The process of adding the role of Website Administrator on www.blackbaud.com will update our system and your records as to your standing or role in your organization. A Website Administrator will be able to perform all of the functions as listed in the form section of article, I need to become a site administrator; however, this does not add the User Administration icon to the Blackbaud Hosting Services user account.
To add this tool to the user account, please have a member of the organization that has the tool add the user to the appropriate product administration group in Blackbaud Hosting Services (i.e., REAdmin, FEAdmin, EEAdmin, etc.) or reach out to Hosting chat support or create a case on Case Central.