When processing American Express transactions in the Virtual Terminal in the BBMS Portal, transactions may be declined with the following error message: One or more fields in the request contains invalid data.
Follow these steps:
1. Log into the BBMS web portal 2. Go to Account Management > General settings > Contact Details 3. Click Edit Contact details 4. Include only 37 characters in the address field 5. Click Save
Steps to Duplicate
1. Log into the BBMS web portal 2. Select Card Present or Card Not Present from Virtual Terminal 3. Enter Transaction information 4. Click Enter Card Info 5. Complete the fields and click Complete Payment