Error: One or more fields in the request contains invalid data - when processing American Express transactions

When processing American Express transactions in the Virtual Terminal in the BBMS Portal, transactions may be declined with the following error message: One or more fields in the request contains invalid data. 
Follow these steps: 

1. Log into the BBMS web portal
2. Go to Account Management > General settings > Contact Details
3. Click Edit Contact details
4. Include only 37 characters in the address field
5. Click Save

Steps to Duplicate

1. Log into the BBMS web portal
2. Select Card Present or Card Not Present from Virtual Terminal
3. Enter Transaction information
4. Click Enter Card Info
5. Complete the fields and click Complete Payment
 

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.