Note: As of July 9, 2018, Blackbaud’s School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks—constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
Duplicate statuses for the checklist in the settings can cause this error. Deleting the duplicate statuses allows you to copy the sample checklist.
To fix this, navigate to:
1. onBoard > Settings > Checklists > Statuses 2. Mark the checkbox in the Delete column for the duplicate status that is not locked down (padlock icon) 3. Click Save to delete the duplicate Statuses