There are no Dorm Group settings visible in onCampus

Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same.
We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.

An employee has the Dorm Group Manager role, but they cannot see Dorms in any of the menus of onCampus.

Article Number: 104645

Products:

onCampus
Core

The Dorm Group Manager role may be inactive.
You can make this role active using the following steps:

Navigate to Core > Users/Access > Profile > Manage Roles.
Click on Dorm Group Manager.
Click Edit.
Mark the checkbox next to Active.
Click Save & Exit.

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