Exit and Sign out of the Raiser's Edge.  If the error persists:

If hosted by Blackbaud, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Username and Password to access Citrix, The Raiser's Edge, and the NetCommunity website
  • Steps to duplicate the error

If you host your own Netcommunity server check the username and password provided in the web.config file of the PluginService folder.
  1. Open the plugin service file, typically located in C:\Program Files\Blackbaud\PluginService
  2. Open the web.config file
  3. Locate the <add key="ConnectionString" line and confirm the username and password entered.
    • The connection string will look similar to <add key="ConnectionString" value="Server=Server_Name;user id=User_ID;password=Password;database=Database_Name" />
  4. Locate and open the web.config file for NetCommunity. This is typically located in C:\Program Files\Blackbaud\Netcommunity\web.config
  5. Locate the <add key="ConnectionString" line and confirm the username and password match the PluginService web.config file. 
  • Note: the username and password must match exactly.