Bounced information not showing up on email message report

When navigating to the email message report you may find that bounced information is not being recorded for a specific message send.
Download and install the latest hotfix which contains all fixes from previous releases.  

Steps to Duplicate

1. Login to BBIS> Email> Messages
2. Click message report
3.Navigate to recipients tab
4. Filter by Status "Bounced"
5. Notice no results


 Blackbaud Internet Solutions

Was this article helpful?