Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
In order for parents to see an official note sent to their child, the Comments Manager must give the role access to view the official notes in onRecord > Settings > Comments > Comment Types.
The Comments Manager gives the role access after sending the Official Note, the parent still will not see the official note.
The role needs access to view the official note at the time the official note is sent.