Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
You may need to use the Force Refresh feature from time to time in the Connect Education Edge Edit Setup Options. One example is if a teacher's grade book grades are not syncing as outlined in this article.
The Force Refresh feature takes approximately 10 minutes to refresh. Sometimes it may take a few service runs which is approximately 20 +/- minutes.