- Enrollment Management > Admissions Setup > Checklists > and click edit to the right of the Checklist the User has already been assigned
- Click Edit (yellow pencil icon) to the far right of the First Milestone (Item in Blue Font)
- If you see Status No Change, change this to either Entering Milestone or Exiting Milestone with the Status Type (such as Inquiry) in the dropdown
- Click Save
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