Membership expiration date is incorrect for an upgraded membership with an extended the term

When a user upgrades a membership in the back office and also extends the term, the expiration date may be incorrect.  
After the membership transactions is completed you can edit the expiration date of the membership on the constituent's record to reflect the new term
  1. Click Constituents > Constituent search
  2. Search for and select the Constituent
  3. Click on the memberships tab on the record
  4. Click the Other task button next to the membership > click edit membership details
  5. Adjust the expiration date of the membership
  6. Click save

Steps to Duplicate

Preconditions: A membership with at least two levels and two terms.
  1. In the backoffice, sell a membership to the first level for a 1 year term.  
  2. On the membership, click the upgrade button.
  3. Choose to upgrade to the membership to the second level and extend the term to 2 years.
  4. Note that the expiration date is still 1 year from the sell date, rather than 2 years.  


 Altru Arts & Cultural

Was this article helpful?