Total Revenue and Payment report not matching orders with rescheduled tickets

Users may notice that when using the Reschedule tickets feature that these orders are not populating correctly within the Total Revenue and Payment report, either in the order area or within the Payment method distribution area.
This issue has been resolved. If you experience this error, please chat with support to provide the exact steps that were taken.

Steps to Duplicate

  1. From Sales, click on order search, and search for order with rescheduled tickets
  2. Click on the Payments tab, and note the amount paid 
  3. From Revenue, click the Total Revenue and Payment report for the date of the payment
  4. Run the report including Payment method distribution
  5. Note that the amount of the order doesn't match either the order information or the payment method distribution information on the report


 Altru Arts & Cultural

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