After completing the payment on an Altru web form the credit card is charged, but no order record appears in Altru. An unresolved online sales order is created with the text "The following error occurred while processing this sales order," with no error message following.
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Steps to Duplicate
Go to the Web tab and click Manage Program Forms
Click the drop-down arrow next to a program that has enabled online sales, and click the URL
Add a ticket to the cart, follow the steps to check out, and Complete the order
Go to Sales and click Unresolved Online Sales Orders
Find the order and click View unresolved order error
See that the text states: "The following error has occurred while processing this sales order" with no error message following