Orders showing in Unresolved Online Sales Orders with no defined error message

After completing the payment on an Altru web form the credit card is charged, but no order record appears in Altru. An unresolved online sales order is created with the text "The following error occurred while processing this sales order," with no error message following.
We are currently evaluating this issue and will update this article when we have more information.

Steps to Duplicate

  1. Go to the Web tab and click Manage Program Forms
  2. Click the drop-down arrow next to a program that has enabled online sales, and click the URL
  3. Add a ticket to the cart, follow the steps to check out, and Complete the order
  4. Go to Sales and click Unresolved Online Sales Orders
  5. Find the order and click View unresolved order error
  6. See that the text states: "The following error has occurred while processing this sales order" with no error message following

Environment

 Altru Arts & Cultural

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