Error: An error occurred before executing the process 'FTP Transfer Business Process' - when logging in

Client uses Sphere Staging to export and import large file from Sphere Database. It uses strict authentication and login is different from the Sphere Administrator login. Client is getting Error: An error occurred before executing the process 'FTP Transfer Business Process' : Error tranfering file. SSH_MSG_DISCONNECT: 7 Exceeded failed login limit   Execution of Sphere Batch Import Connector business process failed  when trying to import batch in Sphere Staging.
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Environment

 Blackbaud Sphere

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