- Go to the sales order record
- Confirm there is a user name in the Created By field
- Go to the Documentation tab, see if there is an error message indicating this was an unresolved online sales order.
- If there is a username and/or error on the Documentation tab, this indicates the order was an unresolved online sales order and when it was resolved, was not resolved as a gift membership but just as a regular membership.
2. Correct the membership information by following the steps in this article.