Transaction missing settlement amount from cybersource

You may see a authorized payment on your Cybersource account but it does not have a settlement amount.
This is normally due to a decline from the AVS settings that are set by the Merchant Account settings.  The authorization goes out to the bank, the bank then provides the authorization code which is their approval and replies to the AVS request made by the merchant. If it fails based on the level that is set, Cybersource will not settle the transaction, which is a decline on the merchant side. This is all before it comes back to product.

See the following for more information:
What are Address Verification System (AVS) Settings?

Environment

 Blackbaud CRM
 4.0
 4.0.166.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.