Transaction missing settlement amount from cybersource

You may see a authorized payment on your Cybersource account but it does not have a settlement amount.
This is normally due to a decline from the AVS settings that are set by the Merchant Account settings.  The authorization goes out to the bank, the bank then provides the authorization code which is their approval and replies to the AVS request made by the merchant. If it fails based on the level that is set, Cybersource will not settle the transaction, which is a decline on the merchant side. This is all before it comes back to product.

See the following for more information:
What are Address Verification System (AVS) Settings?


 Blackbaud CRM

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