Transaction in BBMS but not in Altru does not show on the Unmatched Disbursements tab

When reconciling BBMS Disbursement to Altru, there is a discrepancy in credit card disbursements reported by BBMS versus those reported by Altru for a certain time period.  There is a transaction that is in BBMS but not in Altru; however, this transaction does not show on the Unmatched Disbursement tab.  When you dig into the details of the Disbursement, the transaction is marked as reconciled in Altru, although this transaction is not in Altru.
At the time of disbursement report processing, the mentioned transaction was in Altru database hence it get matched and reconciled and did not show on the Unmatched Disbursements tab.  Later,
that transaction got deleted.  Because it was deleted after the fact, this is why it does not show on the Unmatched Disbursement tab.

For example, this could have been an unresolved online sales order in Sales that was cancelled rather than completed, at a later date of the disbursement.  For more information about unresolved online sales orders, refer to the following article.

 To manually show the transaction as unmatched, follow these steps:
  1. Go to Treasury > Reconcile Transactions and Disbursements.
  2. Go to the View by Disbursement tab.
  3. Filter on the date range of the transaction.
  4. Click on the disbursement for that time period.
  5. Click on the refresh button next to Disbursement transactions
  6. Click on the transaction and click Mark unmatched.

Steps to Duplicate

1. Go to Treasury > Reconcile transactions and disbursements.
2. Go to Unmatched Disbursements tab. Filter on the date range of the transaction.
3. See there is not an unmatched disbursement listed.
4. Go to View by Disbursement tab.  Filter on the same date range.
5. Click on the Disbursement for that time period.
6. Click on the refresh button next to Disbursement transactions
7. See there is a transaction for that is marked as reconciled.
8. Click on this transaction that is marked as reconciled and see there are no transaction details, therefore it is actually not reconciled to a revenue ID in Altru.
 

Environment

 Altru Arts & Cultural

Was this article helpful?