For those clients who utilize the GO Link to Outlook add-in that allows our Blackbaud Grantmaking (GIFTS Online) users to import emails from Outlook to Blackbaud Grantmaking, there is a known issue where the following error message appears if the email being imported contains an attachment between 7-9MB:
Message '[email subject line]' could not be created in Blackbaud Grantmaking: The remote server returned an unexpected response: (413) Request Entity Too Large.
At this time, the issue is marked as a Bug in the software, however there is a way past this in the meantime.
To upload emails that result in the error message being caused by the current Bug, please take the following steps:
1. First, be sure to drag and drop the mail message you wish to upload from Outlook to your desktop or a folder of your choosing > This action will save the email as a .msg file 2. Launch and log into your Blackbaud Grantmaking site 3. Pull up the Request where you wish to link the email message to 4. Once you have pulled up the Request record, go to New tab > choose Document 5. Once the Document window appears, next to the File Name field, click Browse 6. Choose the .msg file you wish to import to Blackbaud Grantmaking > Open 7. The .msg file now appears in the File Name field 8. Enter any pertinent details regarding the message > Save & Close
This action will save the email as an External Document to your Request record and will be accessible via Blackbaud Grantmaking.