Special event registration fees are not applying towards designations

When setting up a special event so that the registration fees are applied to a designation, you may notice that some of these payments are not being applied towards the designation. This occurs when we set a Cost that is equal to the Registration fee when we are configuring the fee. This Cost is the monetary amount of expenses the organization incurs per person for each registration. The Registration Fee minus the Cost is the tax deductible amount that can be applied towards a designation. 
To get the registration fees to apply to the designations:
For back office payments:
To remove the Cost:
  1. Select the Events tab of Altru
  2. Under Fundraising Events > click Event Search
  3. Search for your event open 
  4. Select the Options tab
  5. Click your Registration option > click the Edit button.
  6. Reduce the cost so that your receipt amount (Fee minus Cost) equals the amount you want to be applied to the designation.
Add the amount applied to designation in the registration:
  1. Select the Events tab of Altru
  2. Under Fundraising Events > click Event Search
  3. Search for your event and open 
  4. Select the Registrations tab 
  5. Click the name of the registrant in question. If they are a guest, click the name of the host (signified by a blue diamond)
  6. From the Registrations tab of this page > click the Edit button.
  7. Select Save
  8. Select the Designations tab.
  9. Click the Edit button.
  10. Change the amount to the amount you would like to apply towards the designation.
Edit the payment to reflect the newly applied amount:
  1. From the Registration page from the last set up steps click the link under Payment History
  2. From the left hand side of this page click Edit payment
  3. Under the section labeled Current Applications click the event registration.
  4. Now click Remove on the top right hand corner of that field
  5. From the drop down next to Application > select Event Registration.
  6. Select the registration in question, then click Add 
  7. Click Save
For Daily, Advanced, and Online Sale Payments:
To remove the Cost:
  1. Select the Events tab of Altru
  2. Under Fundraising Events > Select Event Search
  3. Search for your event and open 
  4. Select the Options tab
  5. Click your Registration option > select the Edit button.
  6. Reduce the cost so that your receipt amount (Fee minus Cost) equals the amount you want to be applied to the designation.
Add the amount applied to designation in the registration:
  1. Select the Events tab of Altru
  2. Under Fundraising Events > Select Event Search
  3. Search for your event and open 
  4. Select the Registrations tab
  5. Click the name of the registrant in question. If they are a guest, click the name of the host (signified by a blue diamond)
  6. From the Registrations tab of this page > Select Edit
  7. Select Save
  8. Select the Designations tab
  9. Click the Edit button
  10. Change the amount to the amount you would like to apply towards the designation
Apply the payment towards a designation:
  1. From the Registration page in the above steps > click on the hyperlink under Payment History. 
  2. Click the Payment Details tab
  3. Click the link next to Applied to, "Month/Day/Year for Order #XXXXXXXX"
  4. Click Refund payment on the left hand side under Tasks
  5. Change the refund method to Other under Payment details if they paid with a credit card, otherwise match the refund method to the payment method.
  6. Click Refund
  7. Answer No when prompted with "With this refund, do you want to mark registrants as Canceled and add tickets back to inventory?"
  8. Click the hyperlink of the registrants name from Event registrations under the credit details tab
  9. Click Add Payment on the left hand side
  10. Click the event registration pre-populated under Application details
  11. Click Add on the upper right corner of the Application details table
  12. From the Payment information change the payment method to "Other" if they paid with a credit card, otherwise keep the payment method the same as the original payment.
  13. Click Save.
 
 

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