Contact Journal Entries are not being created in Journals of User accounts whose email addresses are included in Constant Contact mass email

When sending a mass email from Constant Contact, you include the email address that is listed on a User Account in eTapestry. When eTapestry and Constant Contact sync to create journal entries on the Sunday after you send the email, there are Contact Journal Entries created on Constituent Accounts but nothing is created on a User Account.
We are currently evaluating this issue. Please contact support and reference this article. 

Environment

 eTapestry

Was this article helpful?