Error: Startup Error: Automation error Main Startup Step: CBBStartSeq.Startup Start Sequence Step: DetermineUserNameandPassword - when logging in on a Windows 10 workstation.

When logging in to the Raiser's Edge on a Windows 10 workstation, you may receive the following error: Startup Error: Automation error Main Startup Step: CBBStartSeq.Startup Start Sequence Step: DetermineUserNameandPassword
Complete the steps in the order listed below to resolve this issue:
  1. Enable .NET Framework 3.5 in Control Panel.
    • .NET Framework 3.5 (includes 2.0 and 3.0) is included as an operating system component and needs to be enabled in Windows 10.  Please contact the appropriate software vendor or IT professional for assistance with this process or issue, which is beyond Blackbaud's scope of support.
  2. Attempt your Raiser's Edge installation again by running setup.exe in your deploy folder.
NOTE: Windows 10 is only compatible with Raiser's Edge version 7.95 and above

Environment

 Windows 10 (32-bit);Windows 10 (64-bit)

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