This happens when the student's absences are all excused. Excused attendance types cannot be used to count toward infractions in conduct.

An attendance manager can change an Excused absence type to Unexcused using the following steps:
  1. Navigate to onRecord > Settings > Attendance.
  2. Click on Excused next to the Late attendance types.
  3. Select Unexcused from the dropdown menu.
  4. The change will save automatically.
  5. Repeat for each attendance type that needs to be used for infractions.