Error: Assertion failed: Session Context CurrentUserID = 0 Routine- when clicking on product icon

When clicking on the product icon, you may receive the error message, "Assertion failed: Session Context CurrentUserID = 0 Routine."
If this occurs for all users on the affected workstation:
  1. Uninstall the Citrix Receiver and then reinstall the Citrix Receiver
  2. Configure your web browser for Blackbaud Hosting Services
If the user experiences this on all workstations:
Contact Support and provide the affected user's hosting username.

Steps to Duplicate

  1. Log into the Blackbaud Hosting Services web portal
  2. Launch application
  3. Receive error Assertion failed: Session Context CurrentUserID = 0 Routine.

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