Credit card payments duplicating on multiple orders

While processing and reviewing sales orders made in daily sales you may notice that the credit card transaction information from a past patron is also applying on the next patron's sales orders causing the card to be charged twice for two different orders
 If you are currently having this issue try disabling the anti keylogger feature on your workstation's antivirus software and see if that helps resolve the issue. 

Note: Please contact the appropriate software vendor or IT professional for assistance with this process or issue which is beyond Blackbaud's scope of support. 

Steps to Duplicate

  1. Click sales > daily sales
  2. Purchase a ticket
  3. Click on the credit card payment method and swipe the card
  4. Complete the payment
  5. Repeat steps 2 - 4 with the same ticket type

Environment

 Altru Arts & Cultural

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