ScaleFunder is a custom part for NetCommunity developed by Fusion Labs, a third-party company. Blackbaud supports the installation of ScaleFunder for Blackbaud hosted NetCommunity sites.

Blackbaud does not support the configuration or use of ScaleFunder. If you are a ScaleFunder user and have product questions, errors, and/or issues, please contact Fusion Labs support for assistance. (Note: If your ScaleFunder is in a Blackbaud hosted NetCommunity site, they'll advise if/when you'll need to reach out to Blackbaud Product Support if our assistance is needed.) 


If you are hosted by Blackbaud
If you have the Base Version or Spark: Please contact your account manager. They will work with you to acquire a customization required to use custom parts, such as ScaleFunder, on the NetCommunity Spark configuration.

 
If you have NetCommunity Pro or Grow:

1) Click Chat with Support and have the following available: 
  • Reference this Knowledgebase solution.
  • The actual ScaleFunder installation files (not a link). (Please refer to the email sent by Fusion with the download link.) 
  • The email sent from Fusion Labs regarding the installation. 
2) Support will work with our network team to install the files and advise when it's completed. 

3) Proceed with the configuration of ScaleFunder. Please refer to the email sent by Fusion Labs for resources on this process or contact their support. (Note: Blackbaud Support does not Support the configuration or use of ScaleFunder.) 

If you are not hosted by Blackbaud
Work with your IT team to install the Scalefunder files, per ScaleFunder's installation instructions. (Note: Blackbaud Support does not Support the configuration or use of ScaleFunder. Please refer to the email sent by Fusion Labs for resources on this process or contact their support.)