Connect RE enables you to automatically update and add information to your Raisers Edge database based on information entered into your “ON” products such as onMessage. For example, when a parent updates an address or a student graduates, that information can be easily shared with your fundraising team. This integration is a one way sync from your "ON" products into Raiser's Edge. To ensure consistency and equalization between the two databases, mapped fields will update in Raiser's Edge with the most current data entered in the "ON" products. Check the mapped data types for questions on what fields will be affected by the integration. These mapped fields are hard-coded in the integration. At this time there is no option to enable or disable mapped fields. To restore or replace data it is recommended you complete a data refresh in the "ON" products.

Duplicate addresses can occur when the mapped fields are missing or are different on the linked records. For example, mapped fields such as Region or Country that exist on the Raiser's Edge preffered address record but are missing from Core record can cause duplicates.

Users will also notice a new address record created when the address in "ON" and the address in Raiser's Edge appear to match. This can occur if the address is shared between multiple records and you only process one record. Processing only one or some but not all of the available shared records in Connect RE will create a new address record that isn't shared. If you process all records that share that address it will leave the original address alone. Once users process the remaining records that share the address the sharing will be added.