Duplicate record created from online membership purchase while signed in

When a member purchased their membership online at the time of renewal, a duplicate record was created even though they were signed in at the time of purchase. The duplicate record contained all of the constituent information entered at the time of the purchase, as well as, the new membership and sales order.

This issue has been fixed in version 4.95 of Altru.

If you experience this issue, Chat with Support and reference this article.

Steps to Duplicate

  1. Click on Web and click Manage Membership Forms
  2. Click the drop-down arrows next to a membership that you already have on your constituent record
  3. Click the URL and then click Sign In
  4. Enter your username and password and sign in
  5. Complete the check out process to purchase the membership
  6. See that a duplicate record was created

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