We have the Origin Source Code and Subsource Code fields in LO, mapped to custom fields in LCRM. However, this value was entered incorrectly in LCRM when the contact was made, but when we try to correct it, the original value from LO keeps overwriting the field. Why is this happening?
The Origin Source Code and Subsource Code fields in LO cannot be modified, and retains the value it was given at the time of the record's creation. Even though the custom field in LCRM (which is mapped to the source) can be edited, the changes will always be overwritten by the original, uneditable value in LO.