Error: No records meet specified criteria when creating an action letter

User receives Error: No records meet specified criteria when creating an action letter.
In order to create a mail merge action letter, make sure the Action exists on the student record. If not, globally add the actions and then create the mail merge. 

How to globally add actions:

1. In Administration, click Globally Add Records.
 
2. In the Add options box, select Action.
 
3. Click Include and select the records for which to add actions.
 
4. Click Action information and enter the appropriate Action information.
 
5. Click Save and Close.
 
6. Click Add Now to add.
 
7. Select Yes at the prompt Do you want to create Actions?

Steps to Duplicate

1. Go to Mail, then Letters and select Action Letters. 
2. Set up parameters.
3. Click Send to Word merge wizard.
4. Get error: No records meet specified criteria

Environment

 Education Edge

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