Viewing the XML data of transactions can be helpful when troubleshooting issues or questions in the RELO plugin. This article details how users can get view-only access to the XML data of a transaction.
1. Navigate to Raiser's Edge, RELO plugin 2. Select the Gifts and Registrations button 3. Move your cursor over the Gifts and Registrations tab and click once 4. On your computer keyboard simultaneously push these buttons: Ctrl, Alt, F8 5. A message pop up will display: 'Enhanced Transaction Tools Enabled', click OK 6. Select Tools from the menu bar to view two new menu options: Transaction data (highlight a single record in the plugin and choose this option to view XML for one transaction), and Transaction Grid which will display a data grid of the most recent transactions
Note: This functionality is to be used exclusively for troubleshooting with Blackbaud Support. If you are unable to use the hotkeys on your hardware to enable this feature or would like assistance translating XML data please contact your internal IT resources as this is outside of the Support teams scope.