Raiser's Edge Web Service and Plugin features are missing when running NetCommunity installer on new server

You are running the NetCommunity installer on a new Raiser's Edge Web Services server (REWS). On the features to install list, you do not see the Raiser's Edge Web Service and The Raiser's Edge Plug-in listed.

Article Number: 105682

Products:

Blackbaud_NetCommunity_BBNC

When the components, The Raiser's Edge Plug-in and The Raiser's Edge Web Service, are missing from the features to install list this indicates that the Raiser's Edge is not installed on the server. The Raiser's Edge will first need to be installed on the server before we can run the Blackbaud NetCommunity installer.

Was this article helpful?

Thanks for your feedback! Did this solve your issue?

Comments (optional):

Thanks for your feedback!

We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.

We’re sorry to hear that. Please tell us why.

I don't like how this works.

The answer is confusing.

The answer didn't match what I was searching for.

Additional Comments (optional):

Thanks for your feedback! If you need assistance, click Chat with Support below.

Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.

Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.

Thanks for letting us know. We'll work on updating the search engine to return more relevant results.

Blackbaud Community

Connect and collaborate with fellow Blackbaud users.

Chat with Support

Chat with our experienced staff to receive help right away.

Connect

The Blackbaud team is online and ready to connect with you!