Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
A Parent is trying to register both children for an event, but is getting a message when trying to register the second child that says she is already registered and the register now button is missing.
Event Registrations will only allow 1 user submission unless specifically stated in the settings. Since the Parent already registered once, it will prevent them from registering the other child.
To resolve this, go to onBoard:
Select Settings > Event Registration
Click Edit for the registration
In the General Tab, mark Allow Authenticated Users to Register Multiple Times