Print Icon does not Function in Internet Explorer 11

After clicking View report in any report in CRM, the print icon appears but upon clicking it nothing happens.
The printer icon in Internet Explorer is controlled by an Active X control called RSClientPrint. This Active X control does not function correctly in Internet Explorer 11 with regard to printing reports rendered by SQL Server Reporting Services. In order to use the print function, it is necessary to use another browser or to use Internet Explorer 10.

For further information on this Active X control, see the following Blackbaud Community blog article:

https://community.blackbaud.com/blogs/1/779



 

Steps to Duplicate

1. Go to Analysis\Reports and any report
2. Click on View Report
3. Click on the Printer icon and note that nothing occurs

 

Environment

 Internet Explorer
 11
 Blackbaud CRM

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