Error: The HTML field Description may not contain the following elements: IMG/iFrame - when editing the web form description on a program

Altru gives you the ability to add a custom description to appear on web forms for your programs and events. You can also customize the description by adding HTML code. If you attempt to add HTML code for an image, you will receive this error: "Error: The HTML field Description may not contain the following elements: IMG"

Or you may see the following error: The HTML field Description may not contain the following elements: IFRAME
At this time, we are unable to add an image to web forms for Programs and Events. We are also unable to use iFrames in Altru as  iFrames compromise the security and PCI compliance of the page.

If you would like to see this feature added in a future release of Altru, please consider liking the following idea - Include Images, Videos, or HTML in Webform Descriptions

Steps to Duplicate

  1. Go to Tickets > Program Search 
  2. Open a Program 
  3. Go to the Web Forms Tab or go to the Web Forms Tab on an individual program event
  4. In the Edit program description for web forms screen, click the HTML button to access the HTML code 
  5. Insert Code for an image.
  6. The image renders, but you receive the error: "Error: The HTML field Description may not contain the following elements: IMG"

Environment

 Altru Arts & Cultural

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