Email addresses in CRM add email window are not hyperlinks in Google Chrome and Mozilla Firefox

Email addresses in CRM add email window do not display as hyperlinks in Google Chrome and Mozilla Firefox, but they do show as hyperlinks in Internet Explorer.
We are currently evaluating this issue and will update this article when we have more information. In the meantime, if you use Internet Explorer, the email addresses will be hyperlinks.

Steps to Duplicate

  1. In IE, open CRM> Go to Marketing and communications > Email Marketing > click on ‘Add a directing email’
  2. Choose any export definition > In the compose box type ‘abc@abc.com’ > press once space bar
  3. Notice that email turned into hyperlink. If you click on HTML button, you will see the following code: <p><a href="mailto:abc@abc.com">abc@abc.com</a></p>.
  4. But if you follow the same above steps in Chrome or Firefox, no hyperlink displays on the email.  When you click html: you will see the following code: <p>abc@abc.com</p>

Environment

 Chrome;Firefox
 Blackbaud CRM
 4.0

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