Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
We have a custom transcript that was created by Blackbaud and one of the GPA's we set up is displaying 0.0 despite the student having the grades that were selected to be included.
If the setup of the grade average is correct and it appears with a value on the student's Academic Profile, check to make sure the grades selected on the custom transcript in Transcript Builder match those selected to be included in the grade average.
If the grades selected do match, then it is likely something changed from the initial development of the custom coded transcript and needs to modified. Contact Blackbaud K-12 Support if the Professional Services team developed your transcript, otherwise, you will need to contact the entity who did.