When we create a Communications template, the wording will appear fine in eTapestry, but when we preview or download the documents to PDF or Word, the text is cut off. A sample document is pictured below:
This occurs when we include an image that is too wide for the template. In order to avoid having the text cut off, we need to reduce the size of the image. The steps to reduce the image size are available at How to resize an image in a Communications template. The correct sizing of the image depends on the content of your template, but, in general, the maximum size for an image is 500 pixels wide (you can adjust the height as needed to maintain the resolution of the image).