1. Click Communications
  2. Click Manage Communications
  3. Click the Category where you've stored the template
  4. Click the template name
  5. Click the text box where you'd like to include the balance due
  6. Place the cursor in the exact spot where you'd like to include the balance due
  7. Click the Insert eTapestry Merge Value icon
  8. Select Journal Fields from the Category drop down menu
  9. Select Outstanding Balance from the Field drop down menu
  10. Click Insert
  11. Click Update
  12. Click Save and Finish