As advances in technology continuously drive product innovation, Blackbaud releases new products, features, and services that help nonprofit organizations achieve their missions. This means that clients can realize new value from the consistent investment and advancement of many Blackbaud solutions while Blackbaud simultaneously prepares more mature products for product end of life.
Development, support, and maintenance, including any related Managed Services, for Donor Direct will end on June 30, 2017. Blackbaud will no longer provide support or updates for Donor Direct after this date. This includes critical updates, bug fixes, and security and compliance measures.
In continued preparation for the end of support for Donor Direct, your Blackbaud account team will continue to partner with you on your migration options and/or migration implementations. Due to typical implementation and onboarding timelines, migration contracts should be signed prior to December 31, 2016 and migration projects started no later than January 2017. This recommended migration timeline has been set to allow time for a successful migration implementation and ensure that your Donor Direct solution will not be needed beyond the end-of-support date of June 30, 2017.
What is the data retention policy for Donor Direct?
What is the policy?
From the last day you have contractual access to your data in the Donor Direct hosted environment, it will be retained on Donor Direct severs for a 30-day period. After this 30-day period, Blackbaud will no longer maintain or provide access to any of your Donor Direct data. All copies of Donor Direct data will be deleted from applicable servers or systems unless contractually or legally prohibited. However, a backup of your Donor Direct data will be held on media in a third-party secure location for up to 16 weeks after your contract expiration. Your Donor Direct data can be retrieved and restored for a fee during that 16 week period, after which it will be destroyed and become fully unrecoverable.
Why do we have such a policy?
Retaining data for an indefinite amount of time presents risk to both you and your constituents. Blackbaud follows industry best practices and takes the security of your data very seriously. The best way to ensure it cannot be compromised is to destroy it when it is no longer in use.
What does this mean to you?
If you need access to your Donor Direct data after your Donor Direct contract has expired and 30 days have passed (data has been removed from servers), Blackbaud will have to restore your data from backup media and re-setup the database environment on our servers. Due to the work effort required during this recovery process, there is an additional fee. After approximately 16 weeks from contract expiration (30 days on server + 12 week rotation on backup media), Blackbaud will have completely destroyed all of your data from the Donor Direct servers and all backup media, and will no longer have any copies available for you. If needed, please work with your Blackbaud account team to determine the best way to retrieve your data and discuss any associated fees.
If you have any questions, please contact your account manager directly or call 800.443.9441.