Email Marketing image folders only display first 100 results

When inserting an image into Email Marketing emails, only the first 100 images show up in the image folder, regardless of how many images exist. In BBIS, you can see all the images contained within the folders.
This can be increased by adding the following line to the web.config file within the <appsettings> section:

<add key="SearchListMaxRecordsDefault" value="500" />

The value can be configured to a max of 5000.

Steps to Duplicate

1. Go to Email Marketing in the Marketing & Communications functional area.
2. Click Add a direct marketing email and select any export definition
3. When the email window appears, click the Insert image button
4. Notice that if the select image folder contains 100+ images, only 100 images are displayed.
5. Open BBIS and click Site explorer
6. Click Image library
7. Notice that you can see all images in a folder, even if the folder contains more than 100 images.

Environment

 Blackbaud CRM
 4.0
 4.0.168.0

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.