I received an email stating that there was an error with my Advanced Mass Email

After sending an Advanced Mass Email, you should receive an email stating that the job launched successfully. However, sometimes, if the database has trouble sending the email, you may receive an email stating "This email is to notify you that the eTapestry Advanced Mass Email Job you recently launched has ended with an unexpected error." In this case, we need to check the Delivery Report to first ensure that the email did not launch.

Article Number: 106054

Products:

eTapestry

Click Reports
Click eTapestry Standard Reports
Click Delivery Report

If there is a Mailing ID that corresponds with the date and time that you sent the email, then the email was sent to your recipients so you do not need to launch another mass email. If there is not a Mailing ID that corresponds with the date and time that you sent the email, the email was not sent and you can resend the Advanced Mass Email. The steps to send an Advanced Mass Email are available at How to send an Advanced Mass Email (includes video demo).

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I received an email stating that there was an error with my Advanced Mass Email

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