I received an email stating that there was an error with my Advanced Mass Email

After sending an Advanced Mass Email, you should receive an email stating that the job launched successfully. However, sometimes, if the database has trouble sending the email, you may receive an email stating "This email is to notify you that the eTapestry Advanced Mass Email Job you recently launched has ended with an unexpected error."

Article Number: 106054

Products:

Blackbaud_eTapestry

First, ensure the email did not launch by checking the Delivery Report.

Click Reports
Click eTapestry Standard Reports
Click Delivery Report

If there is a Mailing ID that corresponds with the date and time that you sent the email, then the email was sent to your recipients so you do not need to launch another mass email. If there is not a Mailing ID that corresponds with the date and time that you sent the email, the email was not sent and you can try to send the Advanced Mass Email again.

If you receive a failure again after retrying the email, please contact support and provide this article ID to reference your issue. Be prepared to provide the following information about your mass email:

Communications template name
Query name
Was the email scheduled? If so, what time?

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