The reason this occurs is due to the current functionality and restrictions of the Recommenders feature. It is currently built to only support e-mail addresses in the xxx@yyy.zzz format, e.g. Microedgehelps@gmail.com

Some Recommenders may have a three-part email address, e.g. ProfessorName@abc.test.edu, which will cause the error mentioned above to occur. The best way past this is to have your Applicants ask the Recommenders if they may use an alternate e-mail address that uses the xxx@yyy.zzz format instead.

We have created an Idea in our Community Portal, as we hope to improve on the Recommenders feature so that it will allow e-mail addresses in the format of xxx@yyy.zzz.aaa. Please log into https://community.blackbaud.com and vote on the Idea below if you would like to see this feature improved upon in the future:

https://microedge.ideas.aha.io/ideas/GIFTSONL-I-300