Note: As of July 9, 2018, Blackbaud's School Management solutions (which include Core, onBoard, onCampus, onMessage, and onRecord) are utilizing a new top level navigation. This primarily affects users performing administrative tasks-constituent navigation for most parents, students, faculty, and alumni will remain the same. We appreciate your patience as we work to update our documentation. If you are seeing this message, the content of this solution is still being vetted for possible updates. Please refer to this mapping document if you need assistance finding a task in the new navigation.
If you search for an user in Core > Users/Access > Profile > Edit User Profile Data and cannot locate them, make sure there is no space before or after the criteria entered in the Search In box.
If there is a space before and/or after the criteria entered in the Search In box, when you click Search, No Records appear in the results.