If the plugin is not on the latest version and your organization hosts your Education Edge database, update the Blackbaud NetCommunity Plug-In on a Workstation
If the plugin is not on the latest version and Blackbaud hosts your Education Edge database, Click Chat with Support and reference this article. Please be prepared to share the following information with Support:
  • Steps to duplicate error message
  • Username/Password to access Citrix
  • Username/Password to access Education Edge