Error: Please enter a valid routing number

Donors receive Error: Please enter a valid routing number when adding direct debit donations via BBIS donations pages. These pages previously accepted Us routing numbers as well as Australian BSB numbers. 
We're currently evaluating this issue for a fix in a future patch or service pack.  

Steps to Duplicate

  1. Access donation page 
  2. Select a set amount such as $40 and recurring gift
  3. Enter all required fields
  4. Under payment information select payment method Direct debit
  5. Enter a financial Institution, branch name, routing number
  6. Enter 9 digit routing number and an account number
  7. Enter Account Holder’s Name
  8. Select Donate Now
  9. Receive error


 Blackbaud Internet Solutions

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