Lookup IDs not Available in BBIS

In CRM V4 SP10, users may notice that Lookup IDs are no longer available information when checking Recipients/Opens/Clicks/Transactions in email messages in BBIS.
Download and install the latest Service Pack which contains all fixes from previous patches. If you are running an older version, download and install the latest version and then the patch.  

Steps to Duplicate

1.   Navigate to the Web functional area. 
2.   Click Site administration.
3.   Log into BBIS. 
4.   Click Email.
5.   Click Messages.
6.   Click the View Report button beside any email message.
7.   Click any of the following: Recipients, Opens, Clicks, Transactions, or Export (open file after clicking).
8.   See that Lookup IDs are no longer included in the available information.

Environment

 Blackbaud CRM
 4.0
 4.0.172.0, Service Pack 12
 4.0.168

Was this article helpful?


Thanks for your feedback! Did this solve your issue?

Comments (optional):


Thanks for your feedback!
We're glad it was helpful but sorry it didn’t solve your issue. If you need assistance, click Chat with Support below.
We’re sorry to hear that. Please tell us why.

 I don't like how this works.

 The answer is confusing.

 The answer didn't match what I was searching for.

Additional Comments (optional):


Thanks for your feedback! If you need assistance, click Chat with Support below.
Thanks for your feedback. Help us make our products even better by sharing details in our Idea Banks or our online Community.
Thanks for letting us know. We'll work on clarifying the information in the article. If you need assistance, click Chat with Support below.
Thanks for letting us know. We'll work on updating the search engine to return more relevant results.