We unpublished a TeamRaiser that has been postponed. Since then, we have been getting reports that participants are still receiving the follow up autoresponders. Is there a way to prevent this?
The follow up autoresponders are scheduled to send as soon as the participant registers. Unpublishing the event will not prevent them from being sent. The follow up autoresponders should be disabled in order to prevent them from sending.
Navigate to Fundraising > select TeamRaiser
Find your TeamRaiser and click Edit
Click Manage Autoresponders
Click Disable next to each follow up autoresponder