Unable to send email when merge field contains special characters

When a user defined field has a name that contains special characters, like quotation marks, the email will not send. When sending emails from eTapestry an Application Error or Unexpected Error occurs. When the template is set as a confirmation email or is sent as a Preview from the template the email is never received.
To avoid this issue, rename any fields that have special characters in the name and update the template:
  1. Click Management
  2. Click User Defined Fields
  3. Click on the category the field is in
  4. Click on the name of the field
  5. Click on step 1 Basic Information
  6. Remove any special characters from the name
  7. Click Save and Finish
  8. Click Communications
  9. Click Manage Communications
  10. Click on the category the template is is
  11. Click on the name of the template
  12. Click into the section of text with the merge tag
  13. Click on the merge tag and press Delete on the keyboard
  14. Click Insert eTapestry Merge Value
  15. Select the category and field name
  16. Click Insert
  17. Click Save and Finish

If this template is being used on a DIY form please make your form live again to update these changes:
  1. Click Management
  2. Click DIY Forms
  3. Click Edit next to your form
  4. Click Go Live
  5. Click Yes, Go Live
  6. Click Replace



Was this article helpful?